Refund and Returns Policy

Last Updated: July 3, 2026

At ShopNShip, we are committed to ensuring your satisfaction with every purchase made through shopnship.shop. This Refunds & Returns Policy explains how returns, exchanges, and refunds are handled.

1. Eligibility for Returns

Return Window

Items can be returned within 30 days of delivery.

Condition Requirements

To be eligible for a return, items must be:

Unused and in their original condition
Returned with all original packaging, accessories, manuals, and tags (where applicable)
Free from damage caused by misuse or normal wear

Non-Returnable Items

Certain items are not eligible for return, including:

Customized or personalized products
Clearance or final sale items
Opened consumable products or items that cannot be resold for hygiene or safety reasons
Gift cards (if applicable)

2. Return Process

To initiate a return:

Contact us at support@shopnship.shop with your order number and the reason for your return.
We will provide a Return Merchandise Authorization (RMA) number along with return instructions.
Securely package your item and include the RMA number inside the package.
Ship the item back within 14 days of receiving your RMA.

Returns sent without an RMA may not be accepted.

3. Refunds

Once your returned item has been received and inspected:

Refunds are processed within 7–10 business days.
Refunds are issued to your original payment method.
Original shipping charges are non-refundable unless the return is due to our error.
Return shipping costs are the customer’s responsibility unless the item is damaged, defective, or incorrect.